Privacy Policy

Who We Are

Digital Sage Agency is a digital marketing and technology agency based in Brunei Darussalam. Our website address is https://digitalsage.agency. We are committed to protecting your personal information and being transparent about how we collect and use it.

Information We Collect

We collect information you provide directly to us, including when you fill out a contact form, submit an application, subscribe to our communications, or get in touch with our team. This may include your name, email address, phone number, and business details.

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and the date and time of your visit. This information helps us understand how our website is being used and improve the experience for our visitors.

How We Use Your Information

We use the information we collect to respond to your enquiries and process your applications, send you updates or information you have requested, improve our website and services, comply with legal obligations, and communicate with you about our services where you have given us permission to do so.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device when you visit a website. We use cookies to remember your preferences, understand how visitors use our site, and improve our content.

If you leave a comment or fill in a form on our site, you may opt in to saving your name and email address in cookies for convenience. These cookies last for one year. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain parts of our website.

Embedded Content From Other Websites

Pages on our website may include embedded content such as videos, images, or articles from other platforms. Embedded content from other websites behaves in the same way as if you had visited those websites directly. These third-party sites may collect data about you, use cookies, and monitor your interaction with their content.

Who We Share Your Data With

We do not share your personal information with third parties except where necessary to deliver our services, comply with the law, or protect our rights. Where we work with trusted service providers, we ensure they handle your data responsibly and only for the purposes we specify.

If you request a password reset on our website, your IP address may be included in the reset email as part of the security process.

How Long We Retain Your Data

We retain your personal information for as long as necessary to fulfil the purposes it was collected for, including to satisfy legal, accounting, or reporting requirements. If you have an account on our website, we store the personal information in your profile until you request its deletion.

Contact form submissions and enquiry records are retained for a reasonable period to allow us to follow up and maintain business records, after which they are securely deleted or anonymised.

Your Rights Over Your Data

You have the right to request access to the personal data we hold about you, to request correction of inaccurate information, and to request deletion of your data where there is no legitimate reason for us to continue holding it.

To exercise any of these rights, please contact us at hello@digitalsage.agency. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

Where Your Data Is Sent

Your data is primarily stored and processed within our secure systems. Where we use third-party tools or platforms to deliver our services, your data may be transferred to and processed in other countries. We take steps to ensure that any such transfers are carried out securely and in compliance with applicable laws.

Visitor comments and form submissions may be checked through automated spam detection services.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch with us at hello@digitalsage.agency.